Frequently Asked Questions
I perform all computer repairs from my home office in SW OKC Near SW 29th and Morgan Road. Once you schedule an appointment, I will provide you with my full address.
Contact me at 405-593-8260 to schedule an appointment for computer drop-off. You can also send an e-mail to : help@okcpcguy.com.
Once you drop-off your machine, I will perform an initial diagnosis to give you a better idea of what needs to be performed to resolve the issue. I will happily answer any questions about your repair or me, so please, ask away!
Yes, to lower the risk of Covid-19 exposure to my customers, I will come out to your vehicle to pick up your computer when you drop it off with me. No need to leave your vehicle.
Also, all repairs come with a free cleaning of your machine's exteriors.
Here is a breakdown of pricing
Diagnostic - $40: If you're not sure what's wrong with your computer, I offer a diagnostic service. However, if you decide to use my services, the diagnostic fee will be waived. Rather than attempt to pull you in with a "free" diagnostic and surprise you with a charge, I'd rather let you know all cots up-front.
Basic Services - $40: Basic services include things like installing and updating Windows programs or installing RAM on a desktop. Each additional basic service is $10.
Advanced Services - $75: - Advanced services include Windows installations, power supply/battery installations, hard drive installations, data backups, and more thorough diagnostics. Each additional advanced service is $25. All Windows laptop repairs are considered advanced. Most services that I perform will fall under this category.
Complex Services - $ 95- 150: Complex services include laptop screen replacements, motherboard replacements, and components that are very difficult and risky to access, such as touch pads and keyboards. All MacOS repairs are considered complex. Each additional advanced service is $35.
Please note: the above prices are for labor only and do not include the cost of any additional parts that may be required. I provide you with a transparent estimate of the cost of any additional parts before I proceed with any work.
As a small business owner, honesty and transparency take priority in everything I do. I understand how important it is to earn the trust of my customers, which is why I offer a flat-rate pricing for all of my computer repair services. You can be assured that you'll never be charged for hidden costs or hourly rates.
I value simplicity and clarity in my pricing structure, so I will always provide you with a detailed quote for any repairs before starting any work. While I try to anticipate all hardware costs, technical troubleshooting is not a perfect science. In some situations, additional hardware is required to resolve a particular issue that I missed in my initial diagnostic.
However, I'm committed to ensuring that you're informed of any additional costs upfront, allowing you to decide how to proceed. My approach to my business is built on honesty and integrity. I am dedicated to ensuring that my customers have complete confidence in my services. I won't add hidden fees or unnecessary charges to your bill or hold your computer hostage for payment.
With all that said, choosing OKC PC GUY means that you're selecting reliable and trustworthy computer repair services. Honesty and transparency are integral to my business model. With my flat-rate pricing, you'll always know exactly what you're paying for.
If you have any questions about pricing or want to schedule a repair, don't hesitate to call me at 405-593-8260, email me at help@okcpcguy.com or visit me on Facebook at Facebook.com/OKCPCGuy. I'm always here to help you with your computer repair needs, and I look forward to hearing from you.
There is no charge until computer pickup unless I must purchase additional parts to complete your repair. In that scenario, payment would be required upfront.
Unfortunately, I do not offer on-site repair services at this time, although that may change in the future.
No matter what kind of computer troubles you're experiencing, I am here to help! While this list of services isn't exhaustive, I'm confident that I can get your computer back up and running again! Plus, to give you peace of mind, all of my services come with a 90-day guarantee.
Services Provided
The OKC PC Guy's 90 Day Guarantee
I strive to provide high-quality service and stand behind my work. With my 90-day guarantee, you can have peace of mind knowing that you're covered if any issues arise after your repair.
No additional cost; this guarantee is included with all repairs.
This guarantee covers your computer repair for 90 days from the date of service.
Workmanship: If an issue arises due to my workmanship within 90 days, I will diagnose and resolve it at no extra charge.
Hardware Failures: If your hardware fails within 90 days, I will provide the labor for free. You only pay for the new hardware component. (This does not apply to motherboards or laptop screens)
This 90-day guarantee for computer repair services does not cover the following:
1. New or unrelated issues: Any new issues or problems unrelated to the original repair are not covered.
2. Reinfection of computer viruses: Reinfections by viruses are not covered.
3. Customer Damage: Damage caused by mishandling or misuse is not covered.
4. Hardware: The failure of any computer hardware or components is not covered.
If you have any issues with your computer within 90 days of your repair, let me know! Just give me a call or email, and I'll schedule a time to take a look. If it qualifies under my 90-day guarantee, I'll fix it for you at no extra cost.
Please don't hesitate to contact me if you have any questions about my 90-Day Guarantee. 405-593-8260 or help@okcpcguy.com
If you have any questions or don't see a service listed, contact me at 405-593-8260. I’m here to help!